Frequently ASKED QUESTIONS
Do you offer free shipping?
Yes, we offer free premium shipping on all orders across Canada. We want to make sure your order arrives quickly and safely, at no additional cost to you.
Can I return an item if it doesn’t fit or if I don’t like it?
Absolutely! You can return your order within 30 days of receiving it. All items must be unworn, undamaged, and in their original condition. Simply get in touch with us through our Contact Page or email us at info@maryvancouver.com, and our team will be happy to guide you through the return process.
How can I track my order?
Once your order has been processed, you’ll receive a confirmation email with your personal tracking number. You can use this number to track your package at any time through our Order Tracking Page.
How do I choose the right size?
Each product comes with a detailed size chart to help you find your perfect fit. If you’re between sizes, we recommend sizing up for a more comfortable fit. Still not sure which size to choose? Our customer support team is always happy to help!
What payment methods do you accept?
You can shop safely and securely with the following payment methods:
- Credit Cards
- Apple Pay
- Google Pay
- Shop Pay
Is my payment secure?
Absolutely! Your security is our priority. Our store uses industry-standard SSL encryption and secure payment processing to help protect your personal and payment information throughout checkout, so you can shop with confidence.
How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery times may vary depending on your location and seasonal demand. Once your order has been shipped, you’ll receive a confirmation email with tracking information so you can follow your package every step of the way.
How can I contact you if I have questions?
Our customer support team is always happy to help. You can reach us through the Contact Page or by email at info@maryvancouver.com. We usually reply within 24 hours.
FREE SHIPPING ACROSS CANADA
Free shipping on every order across Canada this week only. We’ll deliver straight to your door, safely and without extra cost.
30-DAY MONEY-BACK GUARANTEE
Shop with confidence. We offer a 30-day money-back guarantee if you’re not completely satisfied.
SECURE CHECKOUT
Enjoy a secure checkout with credit card. We want you to feel completely confident every step of the way.